Refund policy

The short version

If a product does not work, we fix it or refund it. If you simply changed your mind after downloading, we usually cannot refund, because you already have the files.

When you will get a refund

• •The download is broken, corrupt or will not open. Always, with no time limit.
• •You were charged twice for the same product.
• •The product is materially different from what the product page described.
• •You bought the wrong product and have not downloaded it yet.

When we usually cannot

• •You downloaded the files and changed your mind.
• •The product works as described but was not what you hoped for.
• •More than 14 days have passed, unless the problem is a broken file.

The 14 day window is a guide, not a wall. If something went genuinely wrong, ask anyway.

How to ask

Use the support page and include your order number and what went wrong. Requests are answered within two business days. If a refund is issued it goes back to the original payment method, and access to the product ends.

Previews exist so you can decide first

Every paid product shows sample pages, its full contents and its file list before you buy. If something is unclear, ask before purchasing rather than after. We would rather answer a question than process a refund.